Warranty

At TUSA Philippines, all products are sourced directly from our partner brands and are backed by their official manufacturer warranty—so you can buy with confidence.


What You’ll Need

To get started, simply provide:

  • Proof of purchase (receipt/invoice)
  • Order and product details
  • Photo or video of the issue


What’s Covered

TUSA products are warranted to be free from manufacturing defects under normal use:

1 Year Warranty

  • Boots, Gloves, Knives, Lenses
  • Bags
  • Analog Gauges
  • Flashlights
  • Scooter / DPV Units

1 Year Warranty

  • Dive Computers / Instruments
Excludes gauge guards, hoses, O-rings, batteries, corrosion, or chrome loss.

 

1 Year Warranty

  • Masks
  • Fins
  • Snorkels

1 Year Warranty

  • Regulators
  • BC Jackets
(Applies to air seams / air retention units only)

 

90 Days Warranty

  • DPV / Scooter Batteries & Chargers

6 Months Warranty

  • Rental / Commercial Use


What’s Not Covered

This warranty does not cover:

  • Normal wear and tear (scratches, fading, cosmetic finish, discoloration)
  • Damage caused by:
    • Misuse, abuse, accidents, improper handling, neglect
    • Improper maintenance or failure to follow care instructions
    • Overloading beyond product capacity
    • Sharp objects, impact, or external force
    • Chemical exposure or environmental factors (including chlorine, saltwater, humidity, or corrosion)
    • Battery leakage or improper battery use (if applicable)
  • Water damage due to improper sealing, closure, or user error (for waterproof products)
  • Unauthorized repairs, alterations, or modifications
  • Consumable items (apparel, accessories, and other replaceable components)


Shipping Damage

If your item is damaged in transit, we’ll guide you in coordinating with the courier. We recommend checking and documenting your parcel upon delivery.


How It Works

  • Send your claim to
  • If needed, we’ll guide you on returning the item for inspection
  • We coordinate directly with the brand for evaluation
  • Once approved, we’ll assist with the resolution


Processing Time

  • Local inspection: 7–14 business days
  • Brand evaluation (if required): 3–4 weeks


A Simple Note

We’re here to make the process as smooth as possible. As an authorized distributor/retailer, we assist every step of the way, while final warranty decisions are made by the brand. If you have any questions, our team is always ready to help.